Return & Refund Policy
We want every customer to be satisfied with their purchase. Please read our Return & Refund Policy carefully before placing an order.
Important:
Please check your product in front of the delivery person before accepting it whenever possible.
1. Return Eligibility
- Wrong product delivered.
- Damaged or defective product received.
- Missing items in the package.
- Product is significantly different from the description.
2. Return Request Time
Return requests must be made within 24 hours after receiving your order.
3. Non-Returnable Products
- Used products.
- Products damaged by the customer.
- Items without original packaging.
- Personal care products after opening.
4. Refund Policy
Once your returned product has been inspected and approved, your refund will be processed. Refunds may take 3–7 working days depending on the payment method.
5. Exchange Policy
If the product is defective or the wrong item was delivered, we will replace it free of charge, subject to stock availability.
6. Delivery Charges
- If the mistake is ours, return delivery charges will be paid by us.
- If the customer changes their mind, delivery charges are non-refundable.
7. Contact Us
For return or refund assistance, please contact our customer support team with your Order ID and Phone Number.
Last Updated: 22 Jul 2026